If notice is given via email 14 days before the booking, we can provide a refund minus a £10 administration fee. If we do not respond, please contact us again to ensure that your cancellation is approved. Where the order is made less than 10 days prior to a workshop taking place, you have acknowledged that there is no right of cancellation and refund.

If your refund is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at tuftinglondon@gmail.com.

Up to a week before your booking, we can reschedule your workshop - you will have to rebook within two weeks of your original booking date, and you can only reschedule once.

After this point, we are unable to provide refunds or reschedule your booking.

For bookings of more than 8 people, the booking will be non-refundable and cannot be rescheduled, so please be sure of your dates before you book!

Gift cards are non-refundable.

The reason for our refund policy is the fact that when a booking is made, a space is reserved in that day’s workshop. If this is cancelled or rescheduled, we may not be able to fill the space at short notice, and so we lose a customer!